Safety message and information for preparing for a power cut




Anyone spotting a damaged power line needs to stay well clear and report it to UK Power Networks. Do not assume that power lines that are on the ground or hanging low are dead as they may remain live or could become live. Take extra care when clearing fallen trees as overhead cables or lines may be obscured by foliage, branches, roots etc and may still be live.  Do not approach within 5 metres of low or grounded power cables.


To report any power cuts and damaged lines or for all power cut enquiries, please contact us 24 hours a day by:

Preparing for a power cut

Below is some useful advice on how our customers can prepare for a power cut:

§  Keep our freephone numbers handy

§  See the website for some useful videos offering you advice during a power cut.

§  Keep spare batteries for radios and torches – local radio stations often broadcast helpful information

§  Keep an old-fashioned corded phone which you can plug in, as cordless phones won’t work in the event of a power cut

§  Take care if using candles, tea-lights and other naked flames

§  Keep fridges and freezers closed, with a blanket over as they will stay cold for many hours

§  Switch off all your electrical equipment, except one light which will let you know when the power comes back on

§  Look out for elderly neighbours; please consider taking them a flask of hot water round or hot food


UK Power Networks has a Priority Service Register for those who may be more vulnerable and require extra assistance in a power cut. You can find out more information on our website: