Surrey Trading Standards Alert Aug 12

TS @lert!

1. Abusive Carpet Cleaner        
Issue: This morning we were alerted to the fact that an elderly couple in the Redhill area were cold called by a male offering to clean their carpets. He gained access to the house but after giving a high price and stating that the residents would have to move the furniture was asked to leave as they didn't want to use his service. He became quite verbally abusive and only left after the intervention of a third party.

Solution: Cold Calling Traders - Do not invite them in or offer to buy products at the door as they can be very persuasive! Try using our No Cold Calling Sticker to deter them and to remind yourself to say NO to doorstep callers! Click here to find out more about the stickers.
Please report these or similar instances to us via the Citizens Advice Consumer Helpline on 08454 04 05 06.
The Police can also be contacted on 101 or in an emergency 999.

2. Distraction Burglaries
Issue: Surrey Police is reminding residents to treat cold callers with caution following a number of distraction burglaries across the county. Officers are investigating eight offences which have been reported to the Force over the last month in which householders have been engaged in conversation while someone has entered their property. Surrey Police want to make residents aware of the tactics being used to help prevent further offences occurring.
Recent distraction techniques used include claiming to be from the water board and needing to check the householder's pipes/taps, offering gardening/maintenance work and the offender claiming they have lost their dog and asking to look for it in the householder's garden.
Find out more on the Surrey Police website

Solution: Under no circumstances should you let an unexpected visitor into your home. Always stop to think whether you are expecting any callers, use the chain if you do decide to answer the door and check for identification before letting anyone in. Don't be taken in by these con artists, however convincing their story may sound. If you are in any doubt at all, do not let them in. The Police can be contacted on 101 or in an emergency 999.


3. PPI Claim scam
Issue: Surrey residents receiving unsolicited phone calls from a company saying that they are owed money and in order to obtain this need to buy a UKASH voucher from a nearby shop - sometimes for £1000's! They state they are from the Ministry of Justice Claims Department.
Solution: Don't buy the voucher and hang up! If you have been mis-sold PPI then call the Citizens Advice Consumer Helpline on 08454 04 05 06 for advice on the best way to reclaim. To avoid cold calls via the telephone you can register for free with the Telephone Preference Service via or 0845 070 0707

4. Recall on Basic Nutrition Odourless Garlic Capsules


Issue: There has been a packaging error and the product contains soya that is not listed on the label - be aware if you are allergic or sensitive to soya.
Two batches are affected:
i) M8399 / July 2015
ii) M8408 / July 2015

Solution: Please return the product to your place of purchase for a full refund.



All reports of frauds or scams can be reported to us via the Citizens Advice Consumer Helpline on 08454 04 05 06 or online via their website

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