TDC : Preparing for bad weather Nov 2015

Over the last year Tandridge District Council has been working to minimise the impact of bad weather, such as flooding and snow, on services and improve residents’ access to information.

If services including recycling and waste, car parks, meals on wheels, day centres, toilets, street cleaning, housing repairs are affected, information will be provided on the Council website<>, as soon as possible. Residents can also call Customer Services on 01883 722000, or e-mail

E-mail alerts will be sent out to residents who have signed up for the News Direct service. For details of how to register visit<>. Information and updates will also be posted on Twitter at and on<>.

Recycling, food, general and garden waste

In severe weather conditions, the Council and its contractor Biffa will make decisions about sending out the food waste, recycling and general waste crews each morning at around 6am. If rounds are suspended due to bad weather, the Council’s priority will be to collect food waste and other waste first. Recycling and garden waste will be collected later when resources are available.

Roads and gritting

Surrey County Council is responsible for roads and pavements in Tandridge, including snow clearance, gritting, blocked road gullies/drains. Any enquiries should be made to Surrey County Council on 0300 200 1003, or e-mail Details of salting routes in Tandridge are on Surrey’s website<>.

Working together

Surrey County Council, Tandridge District Council, along with the parish councils and local businesses have developed partnerships to help with snow clearance and salting in town and village centres. Each of the areas co-ordinate volunteer teams to help with winter maintenance and are given salt spreaders, snow shovels and salt by Tandridge District Council and Surrey County Council. This partnership allows the community to help clear snow more quickly in high streets and essential pedestrian and business areas, as well as to keep the local economy moving.

Grit bins

Grit bins are checked by Surrey County Council and filled before the start of the winter season. They are filled again after any snow. The grit should only be used on the roads and is not for personal use by residents on their own property. Grit or salt can be bought from major builders' merchants or large garden centres.


If your home is at imminent risk of flooding please call 01883 722000. The Council will assess the risk and provide sandbags to protect your home or business where necessary.
Clearing snow and ice
Residents and businesses can also help by keeping an eye on elderly and vulnerable neighbours and if possible clearing snow away around their property, making access easier for everyone, including the recycling and waste collection crews.

Residents and businesses are legally entitled to clear ice and snow outside their home or shop. As long as snow is cleared responsibly and without causing further risk to passers-by, there is no reason why they should be liable to anyone who may slip on the surface they have cleared. More information about clearing paths safely can be found on the website<>.

Leader of the Council, Councillor Gordon Keymer CBE, said: “If we experience bad weather this winter, we will do our utmost to keep services running, but if our staff can’t get to work we have to prioritise which services we can realistically maintain. Our priority will always be to support our more vulnerable residents. Please do check our website regularly and sign up for our News Direct e-mail service.

“We all need to do our bit and we hope the community will work together in bad weather, especially when council services are affected by transport and road conditions. Residents can help by checking on elderly and vulnerable neighbours.”